Terms of Service

20 Nov 2018

Terms and conditions of service Auto Rental Albania

 

In this section you can find all the specific details about your rental vehicle, the general terms of the rental, applicable fees, accepted payment methods, documents that need to be presented when you pick up the vehicle, cancellation terms, drop off terms, insurance, coverage, deposits, joint liability, etc..

Language: English

Location: Rinas  [ TIA ] – Tirana International Airport

Particular Terms of Rent

1. Below is the rate applicable to your booking. Other rates, subject to different terms and conditions, are available both at our offices.
2. The minimum age of the driver must be 19 years old and must have held a driver’s license for more than 1 year,and maximum age is 75 years old.
3. Minimum age each category: for mini and economy cars is 19 years old, for compact ,intermediate and comercial vans is 21 years old, for luxury cars is 25 years old.
4. Young Driver Supplement from 19 to 25 years old will pay additional charge 10 eur day with a maximum of 90 eur.

5. The methods of payment admitted in our offices are:

a.Debit card, Credit card VISA or MasterCard.

1. Payment at the counter with contactless technology, virtual cards, Diners Club, American Express, Postepay will not be accepted, only in special cases if the sales agent find it acceptable or they will offer you other ways to pay cash if desired or even in cases where the cards have problems to give you a solution. but you always need a debit or credit cars to leave the guarantee depozite .
2. The card used must be in the name of the main driver on the rental agreement. You can book several vehicles, but when picking up the cars at the office, a different main driver must be presented for each of them. Each driver will be the holder of the contract corresponding to the vehicle he is going to drive and must meet the basic requirements (have valid driving license with more than one year old, present a bank card in your name, etc.

6. The applicable rate includes:

a.V.A.T. and local taxes.

b.Mileage is unlimited in countrys such as Albania,Kosova , Montenegro and North Macedonia. For other Coutries, movement with this vehicle is not allowed, only in special cases, if approved by the sales agent written and additional fees will be applied.

c.The compulsory vehicle insurance covers the payment of a deposit, the damages caused by the vehicle and any injuries suffered by the occupants of the vehicle. The amount of the deposit shall be temporarily held on the credit card or temporarily debited from the debit card and this varies according to the category of vehicle rented, which is:

In the event that the customer takes out the complementary «FULL INSURANCE »or SCDW cover, the amount of the previous excess will not be blocked or provisionally charged on the payment card.

The maximum extra amount that the Client will be charged for an accident if the vehicle is used properly is the maximum excess amount for each category of vehicle shown in the table above:

Clients who take out the additional coverage are not required to put down a deposit for the excess and if there is an incident they cannot be held liable unless it is assumed that the use of the vehicle had not been authorised as established in article 09 of the General Rental Conditions.Clients who do not want to take out this additional coverage must pay a deposit of an amount that is equal to the value of the excess as established in this article.

In case the customer takes out the Supplementary Cover “full insurance “, the amount of the previous Excess is reduced to “zero” Euros (0€) for the case of damage to the vehicle bodywork. In addition, the purchase of the “full insurance ” coverage may be made, when the customer chooses, either at the time of online reservation or at the time of vehicle collection.

Premium Location: considering Premium location office within airport installations, are free of charges including all other airport taxes.

The applicable rate does not include”.

Regardless of the coverage contracted, the client will be fully liable for damages caused to the interior and exterior parts of the vehicle due to negligent and/or unauthorized use of the vehicle.

6.Customers with agreements for vehicle collection and return at branches located within the Albanian territory shall not be authorised to drive their hired vehicles abroad. Except in the cases mentioned below, where they shall be required to obtain express authorisation by the vehicle collection branch in addition to taking out an additional “Border Crossing” cover, with the price indicated below.

The authorized countries that the client can access, as long as they have contracted the “Cross-Border” coverage, are the following: Kosova, Montenegro,North Macedonia. It also authorizes you to be able to transfer and drive the vehicle between  the territory of Albania and the Corfu Island only in some specific case with aha authorization.

Please note that you will be required to  buy yourself green card that is the basic inurance that is obligary after you go out of Albania Territory and will be the only car insurance you will have becasue Albania insurance are not accepted from those countrys and Albanian Insurance doesn`t cover outside Albania Territory.

For each border crossing the extra fee you must pay at the desk is 30 eur Kosova,50 eur Montenegro and North macedonia , 150 eur in Greece .

In regards to the “Border Crossing” additional insurance cover cost, it must be purchased by the customer himself,usually at the border points.(Reference for green card price start min for 15 days : Kosova is incuding, Montenegro 15 eur ,North Macedonia ande Greece 40-50 eur.Keep in mind:If you have plan to visit all the allowed coutries, you must buy only one green card that covers all this countrys.

Cross-border movements not indicated above are not allowed.  as a penalty for driving outside national territory Albania in the so-called “authorized countries”. Notwithstanding the foregoing, in the event that the client drives outside Albania territory and the client drives or travels with the vehicle in other countries and/or islands other than the Authorized Countries (that is, the client drives in unauthorized countries) the customer a penalty called “Cross Border Penalty Non-Authorized Countries” of 450 euros.

7.The applicable rate does not include:

a.The ‘Last Rent Fee’ Charge:

– Cost of adding an Additional driver per day is 3 eur per driver. A maximum of 2 additional drivers may be added per contract.

-The cost of hiring a baby Seat is 05€/day, with a maximum charge of 40€/rental.

-The extra charge for one-way reservations (where pick up and drop off are at different locations will be with by negotiation with a fee that will be completely in your favor to cover only operational costs.

– In case the customer purchases the Supplementary Cover “full insurance”, the franchise is 0€ for all damages caused to the vehicle bodywork. In addition, there will be a reduction of the guarantee deposit – to be deposited by the customer – to 0 until 250 EUR max.

-Cost of adding a GPS is 10 eur day :

– Snow chains is 10 eur day , maximum 20 eur per rental.

-Road Assistance Fee are free in Albania Territory .

Failure to show up at the counter to collect the vehicle after 2 (Two) hours from the initial time indicated in the reservation, whether made on the AHA website or through an intermediary, determines the cancellation of the reservation and the consequences that apply except for cases notified by phone and email and confirmed by us or if si write the flight number.

8.Fuel Policy.

Fuel is not included in our quoted rates.
All vehicles are delivered with fuel in the tank and should be returned with the same amount of fuel.

9.Important Information:

a).The reservation voucher must be presented when collecting the car.

b).The following documents are also necessary: Passport or ID Card, driving licence and a valid credit/debit card. c).Please note that our staff may request the debit/credit card used during online reservation process if different than the one used to pay at our counters.

d)The return of the vehicle more than 59 minutes over the stated end time of the rental contract will generate a charge of full day except only in cases where you contact the assistance and get a confirmation from them written.

e).The reservation does not refer to a specific vehicle (make, model, colour, accessories, etc.) but rather a group of vehicles with similar technical and design characteristics.

f).If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a € 20 traffic fine management fee.

g)If the client returns the vehicle without the relevant papers, after checking the vehicle, an extra fee of 90€ will be charged.

h)AHA reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts or any serious incidents with AHA.

i)If you don’t take out any additional cover at office and the vehicle is involved in an accident during the rental period, you will have to pay an modest Accidents Administration Fee of € 80.00 regarding the receipt of the police report for the benefit of the respective insurances if is not done from the client.  .

General Rental Conditions

 

1. PURPOSE

Customers receive the rental vehicle described in the rental Agreement in perfect working order, with all its documents, tires, tools and accessories, and undertake to look after them and drive the vehicle in compliance with the Highway Code and the provisions set out in these General Rental Conditions.

2. RENTAL PERIOD

The term of the Agreement is set out on page 1 herein and indicates the date and time on which the vehicle must be returned.

The rental dates are computed in 24-hour periods, counted from the exact time customers rented the vehicle until they return the vehicle, with its keys and documents to AHA. The courtesy period for returning the vehicle is 59 minutes.

The Agreement may never be for a rental period of more than 60 days.

If the customer decides to terminate the Contract in advance, the entirety of the amount paid for the days the vehicle was not used (including taxes) will be retained as an indemnity.

3. EXTENSIONS

The customer is under obligation to return the vehicle on the date and time stipulated in the previous paragraph. If the customer wishes to extend the rental period, he/she must go to the AHA office to sign the extension. No contract may be extended via telephone, nor by any other means of electronic communication, unless established otherwise on the first page of the contract.

In the event that the Agreement cannot be extended because no vehicles are available or for any other reason, customers must return the vehicle on the agreed date and time to the agreed AHA office.

Depending on the terms and conditions in the initial Contract, a new contract may need to be signed when an extension of the rental period is requested. In that case, the new contract invalidates the current Contract.

4. VEHICLE RETURN CONDITIONS

Customers,   must return the hired vehicle in its pre-rental condition, together with all its documents, tyres, tools and accessories, at the place and on the date and time set out in the rental Agreement.

Customers must not change the vehicle’s technical specifications, keys, equipment, tools and/or accessories, or make changes to its external or interior appearance. Otherwise, customers must pay for the expense of returning the vehicle to its pre-rental condition, without detriment to AHA’s loss-of-income during the period the vehicle is not available for rent because it is being valeted, and for any other damages sustained by AHA.

5. DAMAGE MANAGEMENT POLICY

AHA has implemented a transparent damage management policy to explain how AHA will invoice the customer for any damage caused to the vehicle during the rental. The customer will not be obliged to pay the full amount of the damages in all cases.

Please note that depending on the type of additional insurance coverage contracted for the rental, the customer may not have to pay for the damage caused to the vehicle, or only pay for it partially.

5.1 Damages identified after the return of the vehicle and in your presence

If damage is identified after the return of the vehicle at the time of the inspection, in the presence of the customer and in the presence of our staff, and if the customer acknowledge the damage by signing the Return Declaration of the Vehicle, AHA will subsequently give the customer an invoice that will include the costs of the repair and immobilization of the vehicle that will be invoiced to the customer together with an administrative charge for the management of such damages, Accident Processing Charge (DAF).

Repair costs will vary depending on the type and level of damage as well as the group of the rented vehicle.

As set out in the Annexes of our Terms and Conditions, there are different levels of damage, each one will be determined according to the prices that AHA will determine by being informed at the Albanian vehicle concessionaire according to the vehicle brands, the customer has the right to be informed also in the same place to verify the truth of these prices, in case the price of the damaged parts of the vehicle do not correspond to those of the AHA ,customer has the full right  to reject this price by verifying it from the email communications he has made with the Albania supplier stores .These Damages have associated costs depending on the level of damage with which they correspond and the group of the rented vehicle.

If the customer refutes the Damages and their invoicing by refusing to sign the return declaration of the Vehicle, AHA will apply the procedure described below:

5.2. Damages identified in the case of return After hours or without the customer’s presence.

If damage is identified, in the customer absence, during the inspection of the Vehicle by AHA’s staff, AHA will send the customer the following documents:

– Accident Report if existing and the declaration of return of the vehicle describing all the Damages Identified

– Images of the Damages

– Estimation of the repair costs (including the corresponding immobilization of the vehicle) that will vary depending on the level of damage identified  and the administrative costs for the management of the Damage, Accident Processing Charge (DAF).

The customer may dispute the identified Damages and their invoicing within 05 days of the documents being sent by email or post.

In the absence of a reply by the customer or justification of customer’s opposition within the aforementioned 05-day period, AHA reserves the right to invoice the customer for the identified repair costs.

6. FAILURE TO RETURN THE VEHICLE

Failure to return the vehicle on the date and time set out in the Contract authorises AHA to charge customers for each day they use the vehicle after it should have been returned. AHA will also charge a penalty for every day of delay to cover the inconvenience caused to AHA.

If AHA’s delivery of the vehicle is delayed by more than 59 minutes after the rental agreement is signed, the customer will be compensated for the same amount.

Similarly, returning or abandoning the vehicle in a place other than the one indicated in the Agreement, will entitle AHA to require customers to pay:

1. i) Rent for each extra day needed to retrieve the vehicle and return it to its pre-rental condition so it can be hired again;

1. ii) additionally, there will be an indemnity added as compensation for loss-of-income.

In the event that the vehicle disappears or is not returned, AHA reserves the right to bring legal action against the customers before the competent authorities with the full weight and consequences of the law.

A unilateral extension of the Agreement by customers will be considered illicit use of the vehicle, in which case the customers will be held liable for any damage to the vehicle.

7. FAILURE TO CHECK THE VEHICLE WHEN RETURNING THE VEHICLE

7.1 If the customer is unable and/or refuse to inspect the Vehicle together with the AHA agent or its representative, AHA is authorised to inspect the Vehicle itself without the customer’s presence and to register the customer refusal of a contradictory inventory.

7.2 When the vehicle is returned out of the station opening hours:

1. a) Please note that the Rental Agreement does not automatically ends when the keys are dropped off. The Vehicle will remain in the parking space where the customer has parked it until the opening of the AHA station that will proceed to the inspection of the Vehicle and close the Rental Agreement. Therefore, the Vehicle must be parked on an area provided for that purpose and in a manner so that the Vehicle is not a danger to others or hamper traffic as aimed by the Highway Code.

1. b) Providing that the Vehicle is inspected at a later stage – during opening hours of the station – AHA recommends you to take photographs of the Vehicle in order to keep evidences of the state of return of the Vehicle once it is parked and before the drop off of the keys on the key box (when service is available).

1. c) Once the inspection is made and in the absence of damage, AHA will send the customer the Statement of Return of the Vehicle

7.3 In case of damages:

1. a) If Damages are identified during the inspection of the Vehicle by a. AHA Agent or its representative without the customer’s presence, AHA will send the following documents to the Customer:
2. i) Statement of Return of the Vehicle describing all Damages identified
3. ii) pictures of Damages

iii) An estimate (quote) of the costs of repair that will vary depending of the nature of the Damage and the Vehicle immobilization and administration fees for the treatment of the Damage.

b)The customer will be able to challenge Damages identified and their invoicing within 14 calendar days after the sending (by email) of the documents, at the following address: info@ara.al

1. c) If the customer fails challenging or justifying within the 14 days period mentioned above, AHA reserves the right to invoice the customer the identified costs

8. PAYMENTS AND METHODS OF PAYMENT

8.1 Payments:

Customers undertake to pay AHA :

1. a) Charges arising from vehicle hire, insurance and taxes determined by the current AHA rates (hereinafter, General Rates), which have been previously communicated to the customer. The application of the initially agreed rate is dependent upon the vehicle being returned at the designated place, date, time and on the stipulated condition. Rates may vary depending on the time of year and the office in question, whereby, prior to hiring a vehicle, it is the customer’s responsibility to verify the rate that is to be applied.

8.2 Payment as a consequence of inadequate use by the customer:

Customers subsequent to the finalisation of the rental period, undertakes to pay AHA any amounts arising as a result of the following:

1. a) Charge for ‘special cleaning’ for the costs incurred from an additional valeting service arising from the clearly inadequate state of the vehicle at the time of its return.

1. b) The expense incurred through the loss of a vehicle’s documents or keys, and/or sending a set of keys to the office concerned, in the event of loss, breakage or return of the vehicle’s keys to an office that is not the office at which the vehicle was collected, or for any other situation attributable to the customers in which the vehicle is immobilized.
2. c) Tow-truck costs in the cases set out in the various clauses of this Agreement.
3. d) Any costs arising from the loss, theft, deterioration or damage of any part of the vehicle, or of the whole vehicle, as well as any problems arising from using the wrong kind of fuel.
4. e) Any tolls, fines, sanctions, and court costs caused by infringement of highway regulations, laws, rules and by-laws (including congestion charges and restrictions to motor vehicles, where these exist) incurred by the customers during the rental period that have been met by AHA.
5. f) Notwithstanding the foregoing, AHA reserves the right to charge the customer for the administrative costs it incurred for processing and sending notice of the above-mentioned sanctions to the competent authorities.
6. g) The cost of repairs for damages caused to the vehicle in the event of an accident, in any of the following circumstances:

The vehicle was not used according to the agreed terms and conditions.

The accident report form – either the DAAA or Amicable Accident Report or the Europian Accident Report – was not completed and sent to AHA within 48 hours, or it is a misrepresentation of the facts.

The damage done to the vehicle is due to the customers’ miscalculation of the height of the vehicle.

1. h) The costs of the ‘Accidents Administration Fee’.

Any amounts arising from such items shall be charged by AHA directly to the customer using the electronic payment or equivalent system used to hire the vehicle, with the customer expressly authorizing the acceptability of AHA making such charges.

In all cases, AHA shall immediately report the charge that was made and the reasons for it, giving the customer all the information possible.

The amount charged to customers for damages to the vehicle is computed according to the assessment made by an independent adjuster, Alternatively, if an external assessment cannot be made, customers will be charged the amount resulting from a preliminary assessment made by qualified AHA staff,

All the foregoing will apply without prejudice to a subsequent settlement and adjustment after an estimate is made by a garage or an assessment is made by an independent adjuster.

1. i) Likewise, AHA reserves the right to charge customers compensation for loss-of-income owing to immobilization of the damaged vehicle. Such compensation will be calculated on the number of days required to repair the vehicle, established by an independent adjuster or, after the vehicle has been repaired, by counting one day for every eight hours of work invested by the garage and used as the base to quantify the daily rate at which the vehicle was hired. The days the vehicle is immobilized count as days the vehicle was not returned on the convened date, and thus the extra set out in the preceding clause will also apply.

Customers’ liability will not exceed the vehicle’s market value,

8.3 Method of Payment:

The credit or debit card with which the reservation is made must be shown by the holder when they pick up the vehicle. The holder of the card must make sure that it is used pursuant to these General Rental Conditions (deposit, withdrawals, etc.); so that no damage is caused.

As such, Customers agree to get all the necessary information from their bank before their card is used by AHA, which cannot be held liable on these grounds.

The payment to rent the vehicle and any possible additional costs shall be made in the currency chosen by the Customer.

Transactions in various currencies are accepted pursuant to the terms of the bank that processes the payment.

The methods of payment admitted are Credit Card VISA. We do not accept Debit Cart except the case we explained above .

9. INSURANCE AND COVERS

9.1 Compulsory insurance and Civil Liability Insurance.

Rental rates include Compulsory Insurance for the automobile, and Supplementary Civil Liability insurance to cover damage to third parties as a result of using and driving the vehicle.

These covers are guaranteed and assumed by AHA’s i company, and they are subject to the insurance policy’s general and particular clauses and the law. By signing the vehicle hire agreement, customers accept the conditions of this insurance policy, which are available to customers on request wich are conditioned according to the terms of this contract.

9.2 AHA Basic Cover

The hire rates also include the AHA BASIC COVER for damage to the vehicle due to:

1. a) collision, (collision damage waiver)
2. b) theft,
3. c) accidental fire and acts of vandalism

-in all these cases, the customer must call one of the police number 126,129,112 without moving his vehicle to get a police report that serves him to benefit from these insurances offered for free. In case the polcice report  declares not guilty in this report, he has no obligation for his vehicle and for third parties. In case the customer is declared guilty, the customer will be insured up to 70-80% of this damage and he has the obligation to pay the remaining 20-30% as well as additional administrative costs. For damages caused to third parties, the client has 100% full insurance. Also, he is insured in case of theft up to 90% . Insurance includes Collision Damage Waiver (CDW) subject to an excess. Excess amount strart up to 400 €. You can take (full insurace)”SCDV”to remove the excess starting from 15 € a day for economy cars.

10. CUSTOMER OBLIGATIONS IN THE EVENT OF AN ACCIDENT AND OTHER CIRCUMSTANCES

 In the event of an accident, customers undertake:

10.1 To send AHA the full details of the third party and any witnesses before forty-eight hours have elapsed, as well as a completed accident report form (europian report– on case that damage are less than 300 eur , and is not nesesary to call the polices) stating the number plate, the name and address of the third party, the circumstances of the collision, a sketch of the accident, the name of the third party’s insurance company and, if possible, the number of the insurance policy. The accident report form must be signed by the two drivers involved in the accident. If there is no accident report form, client doens`n benefit any insurance .

10.2 To alert the authority immediately if the guilt of the third party needs to be investigated or if anyone has been injured;

10.3 Not to abandon the hired vehicle without taking due measures to safeguard it.

In the event of an act of vandalism, fire, theft or disappearance of the vehicle, customers undertake to notify AHA of the event immediately and to report it to the authorities, sending a copy of the report to AHA as soon as possible.only if he reports to the police station and has the car key.

11. NON-AUTHORISED USE

It is the customers’ duty to use the vehicle with due diligence, in line with its characteristics, and to obey the current Highway Code, avoiding any situation that might cause damage to the vehicle or to third parties.

Likewise, it is the customers’ duty not to allow anyone other than those authorised under this vehicle hire agreement to drive the vehicle. Customers are liable for any damage to the vehicle or to third parties arising from a breach of such terms.

Failure to comply with the provisions of these sections will be construed as non-authorised use.

Customers are fully liable for damage to the exterior and interior of the vehicle due to non-authorised use and must pay any expenses incurred as set forth  of these General Rental Conditions.

In the event of prosecution, customers must pay for all court costs and lawyers’ fees, even if the latters’ involvement in the proceedings was not mandatory.

Non-authorised use includes, but is not limited to the following cases, given by way of example:

1. Pushing or towing another vehicle.
2. Driving in areas not suited to public transport, such as beaches, racetracks, forestry roads, back roads, etc.
3. Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
4. Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
5. Transport the Rental Vehicle on board of any type of boat, ship, train, lorry or aeroplane unless express written authorization has been given by AHA.
6. Transport of goods or animals and, in particular substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
7. The transport of individuals or goods for which the customers receive direct or indirect payment.
8. Sub-leasing the vehicle.
9. Using the vehicle for unlawful activities.
10. Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
11. Manipulation of the milometer. Customers must report any malfunction of the milometer to AHA immediately.

I.Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

1. Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
2. Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

o.Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.

1. Reckless driving.
2. Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
3. Driving against the traffic regulations.
4. The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
5. Driving the vehicle outside the geographical limits set out in the special conditions for the rental office where the contract begins.
6. Continued use of the vehicle after the rental period has ended.
7. Any unauthorised use on the part of the customer will entitle AHA to terminate the Rental Agreement early for breach of contract by the former and, where appropriate, to claim for any damages that may apply in this respect.

12. DRIVING LICENCE.

Customers must hold a current valid Driving Licence, approved in the country where the vehicle is delivered, and have held a licence for at least one years. Likewise, the driver minimum age is TWENTY . When both requirements are not fulfilled, special arrangements can be put in place which may incur additional charges. Customers are directly responsible for ensuring a current, valid and approved driving licence is held and for holding AHA free and harmless from any responsibility.

At the same time, the minimum age of the customer is 20 years old. Also, in for any case, the customer must have held a driver’s licence for at least one year regardless of age. There is an additional charge, stated during the booking process,if the customer is between 20 and 23 years old.

13. JOINT LIABILITY

Customers and/or authorised additional drivers are jointly liable for the customers’ obligations under this Agreement and the relevant laws that are applicable to same.

14. THEFT AND LOSS OF PERSONAL BELONGINGS

AHA is not to be held liable for items stolen, forgotten or lost inside the vehicle.

15. DEPOSIT

Except when the optional additional coverage is taken out by the Customer, when the vehicle is collected, the Customer must put down a deposit, the amount of which is established in terms and conditions.

The deposit blocked (credit card) or charged (debit card) will be unblocked or refunded to the customer once the vehicle has been returned, and AHA has checked that the vehicle is in a good state and that the terms of the Contract have been fulfilled. If the deposit is paid by credit card, the maximum time it can be blocked is 30 business days, from the start of the rental. In the case of using a debit card, the maximum time for returning the deposit is 15 days after the vehicle has been dropped off or depens from the time that bank need it.

The amount of the deposit shall be partially or totally kept if the terms of the Agreement are breached, to pay for the penalties or fees attributable to the Customer, unless the Customer has taken out optional additional coverage.

 

 

 

16. COMPULSORY APPROVED CHILD RESTRAINTS

Customers must notify AHA when children and adults under 1.5 metres in height will be riding in the vehicle so AHA can provide an approved restraint, for a fee, for the weight and height of the person who will use it. Customers are responsible for installing the restraint, which WILL NOT BE ANCHORED to the vehicle.

17. DATA PROTECTION

Additional Information Regarding Data Protection

17.1 RESPONSIBLE

Who is responsible for processing your personal data?

Company: Auto Holiday Albania sh.p.k Shortly AHA

Address: Airport street , Rinas , Albania

E-mail: administrata@ara.al

Nr: L73711202N

17.2 PURPOSES

What is the purpose of processing your personal data?

In compliance with what is established by the European Regulation 2016/679 General Protection of Data, as well as any applicable national law, we would like to inform you that in AHA , we process the personal data that you provide for the following purposes:

1. a) Managing the contractual relationship involving the vehicle rental.
2. b) Managing and invoice the vehicle rental.
3. c) Managing possible incidents including damages incurred during the vehicle rental period.
4. d) Managing the administrative procedures and communications that could derive from the contractual relationship.
5. e) Keeping you promptly informed, via e-mail or any other equivalent means, of all deals, products, services and promotions, from the company or other third parties, which could interest you, also by e-mail.

17.3 DATA RETENTION PERIOD

How long will we keep your data?

We would like to inform you that your data will be kept as long as it is needed for the delivery of services or contractual relationship, and as long as you do not request its elimination, as well as the necessary time to comply with the legal obligations that correspond to each type of information.

17.4 RECIPIENTS

Who receives your personal data?

Your personal data will be provided to third parties in order to process the payment of the reservations booked (i.e., banking or financing institutions that own the payment methods used, payment gateways).

Additionally, AHA can provide your data to insurance companies for the management and processing of damages incurred during the rental period.

We would like to inform you that your data herein can be provided to companies withiN which AHA has a contract for cars reservations from customers.

Also, your data can be proved to public authorities and entities (administrative o judicial) for those instances

when the legal regulation establishes so.

18. 18. CUSTOMER CARE

For further information, to send comments,claims or complaints, please contact:AHA,customer service department via email administrata@ara.al/support@ara.al /autoholidayalbania@gmail.com.

19. 19. GOVERNING LAW

This agreement is governed by the laws of Albania .  AHA states their intention of resolving any controversies in a friendly manner. Where this is not possible, any controversies between AHA and the customers will be settled in the courts of the place where the vehicle was hired, or in special cases only when aha decide in the countries where the client is a resident.

20. 20.

The translations of these general terms and conditions are for information purposes only and are not legally binding. Only the original copy in albanian and english  language  is considered legally valid.

ANNEX I

I acknowledge that the vehicle may be equipped with a GPS that may be used in case of contractual infringement, theft or crossing of borders.